Terms & Condition

Before you commit to your shopping, please read carefully our Terms & Conditions. There are very important information about your shopping.

Customer Servics

Our teams and conditions apply to all transactions on StitchandSew website and set out below. Please read through these carefully before placing your order and then download or print a copy for further reference. We may change these terms without notice to you. Changes will apply to any subsequent orders received. We will notify you by E-mail as soon as possible to confirm receipt of your order and send you a further E-mail to confirm your order details. Please note that neither E-mail is acceptance of your order. Our acceptance of your order will take place when we dispatch the product(s) to you.If you have any questions, please E-mail us at support@stitchandsew.jp

Privacy & Policy & Security

StitchandSew values your business and your trust. StitchandSew adheres to the following policies to meet your needs for privacy and security when shopping with us. StitchandSew uses PayPal as its payment gateway. Shopping at our site is guaranteed by the PayPal Buyer Protection program. All credit card orders are processed on PayPal’s secure servers. StitchandSew is also committed to ensuring the privacy of our customers. We keep any information you provide us confidential. We will not give out your information to anyone. StitchandSew takes care to ensure that the items are free of defects in materials and workman ship. We shall not be liable for damage or expense arising directly or indirectly as a consequence of use of the item.

Shipping

StitchandSew will make its best effort to ensure that your packages reach you accurately and expediently. All orders of in-stock merchandise will ship from our side within 3days of receipt of order. You should then receive your merchandise in 5 to 20 business days. Shipping times will vary with the items. And the receiving schedule will vary with the countries. and, orders are shipped by Post office, except orders to Japan which will be sent by Yamato Transport Co., Ltd.

StitchandSew is also committed to ensuring the privacy of our customers. We keep any information you provide us confidential. We will not give out your information to anyone. StitchandSew takes care to ensure that the items are free of defects in materials and workman ship. We shall not be liable for damage or expense arising directly or indirectly as a consequence of use of the item.

Track your order

http://www.post.japanpost.jp/int/ems/delivery/link_en.html
http://www.kuronekoyamato.co.jp/

If we are unable to deliver the ordered goods you have the right to cancel the order. If the payment has been made in advance, your money will be refunded within 30 days. In the event of late deliveries a new delivery date will be offered. If this is not suitable then you have the right to cancel the order.

Delivery charges

StitchandSew provides shipping to all over the world. the price you see in each page of products is the price you pay that included the shipping cost.*Special shipping charges may apply to certain oversized items. We will advise you of the cost of these additional charges via E-mail prior to processing your order.

Delivery charges/domestic customers

Orders greater than 10,800 yen (including tax) will be delivered free in Japan.

Region Hokkaido
Okinawa
Kyushu Shikoku Chugoku Kansai
Shipping cost 1,080 yen 540 yen 540 yen 540 yen 540 yen
Prefectures Hokkaido
Okinawa
Fukuoka
Oita
Kumamoto
Saga
Nagasaki
Miyazaki
Kagoshima

Kagawa
Tokushima
Ehime
Kouchi
Okayama
Hiroshima
Yamaguchi
Tottori
Shimane
Osaka
Kyoto
Hyogo
Nara
Shiga
Wakayama



Region Hokuriku Toukai Shinetsu Kantou Tohoku
Shipping cost 540 yen 540 yen 540 yen 540 yen 540 yen
Prefectures Toyama
Ishikawa
Fukui
Shizuoka
Aichi
Gifu
Mie
Niigata
Nagano
Tokyo
Kanagawa
Chiba
Ibaraki
Tochigi
Saitama
Gunma
Yamanashi

Aomori
Iwate
Miyagi
Akita
Yamagata
Fukushima

Cancellation & Return Policy

StitchandSew trusts that you will be satisfied with the merchandise you purchase through our website. However, only if the goods arrived damaged, you must return an “in stock” item purchased on our site, You will be credited for the cost of the merchandise plus any additional taxes, but not for shipping costs. Products that have been damaged by the customer are not eligible for return.

  • 1. E-mail us at shop@stitchandsew.jp to notify us of the return and to receive a return address.
  • 2. After receiving our reply, mark it clearly on your return package and ship the merchandise being returned in its original packaging to the given address. If this is not possible, please pack and seal the item securely with all of its original materials. Merchandise that is damaged during return or incomplete upon receipt will not be accepted.

You will have 14 days to return your merchandise after receiving our reply. Returns due to a manufacturing defect will either be repaired or replaced, at StitchandSew’s discretion. For refunds, we will issue a refund of your purchase within 7 business days for the original purchase price of the item being returned minus shipping cost. Should the return be due to defect or erroneous shipment, we will pay the shipping costs to send a replacement or repaired product back to you.